About the Role
The primary purpose of this role is to quote and bind renewal and new business submission, whilst delivering a high quality client service to brokers and external stakeholders.
This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy documents, handling broker, accounting or policies queries and working with the broader business to review renewal and new business submissions.
Your Responsibilities
Your responsibilities in the role, will include, but will not be limited to the following:
To liaise with brokers to resolve queries regarding new business submissions
To prepare Underwriting files for both Renewal and New Business (including inputting data into the Underwriting system, compiling market research and completing raters)
To liaise with brokers and internal departments for credit control, claims and risk information
Chasing brokers for outstanding binding instructions or subjectivities
To create and review policy documents
Creation of ad hoc documents
To assist with the reconciliation of aged finance items
Ensure underwriting files are complete and fulfil audit requirments
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
Any other ad hoc duties allocated by the Management Team
Quality Adherence
Build good working relationships with brokers and ensure that they receive timely responses to their enquiries
To ensure that brokers are regularly communicated with and kept updated on appropriate issues
Build good working relationships with third party providers and external stakeholders
proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
To liaise and participate in meetings with brokers, internal departments and external advisers
To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with the Underwriting Team
To independently handle requests and queries from customers where appropriate coordinate with appropriate departments and staff to resolve first level customer complaints
To adhere to robust Quality Framework standards and procedures
To meet a designated underwriting budget, but writing profitable business
To participate in and conduct regular broker meetings
To participate in and conduct regular webinars to brokers
To be available during business hours to answer any queries from brokers
Requirements
The following Selection Criteria must be addressed in your covering letter.
Your Skills & Experience:
High School Certificate
Competent in Microsoft Office and Outlook
Excellent general computer literacy
Typing speed of at least 35 words per minute
Punctuality and
Effective communication and interpersonal skills both in verbal and written forms
Strong customer service skills and customer centric attitude
Strong attention to detail and the desire to deliver and improve quality
Problem resolution and decision making skills
Ability to work in a team environment as well as on own initiative
Experience working to deadlines
Pro-active involvement with business objectives & service level
A collegial and constructive approach to working with and supporting colleagues within a team environment
Well-developed analytical and organisational skills
Desirable:
University bachelor’s degree or equivalent in a relevant field
Diploma of Financial Servies
Experience working as an underwriter in a relevant or similar product line
Benefits of Working with Antipodean Underwriting
Antipodean Underwriting offers an attractice workplace in a desireable location. Benefits of working for us include:
Flexible working arrangements
Access to the Employee Share Scheme
Employee Assistance Program
An attractive remuneration package above industry standards
Annual Performance Bonus
Company funded study opportunities
Internet allowance
Employee Lifestyle Bonus paid annually
Generous paid parental leave policy
How to Apply for the Role
To apply for the role, please submit a covering letter addressing the selection criteria and a copy of your resume by emailing it to careers@antipodeanunderwriting.com.au